Air Travel

A Westjet Boeing 737-800, left, taxis past an Air Canada Rouge Airbus A319 at Vancouver International Airport in Richmond, B.C., on Monday, April 28, 2014. Consumer rights advocates are criticizing the latest statement on airline refunds from the country’s transport regulator, saying it contradicts federal and provincial law to the detriment of customers. THE CANADIAN PRESS/Darryl Dyck

Advocacy groups slam regulator’s latest statement on airline refunds

The Canadian Transportation Agency updated its statement on vouchers last week

 

A model airplane is seen in front of the newly-revealed Air Canada Boeing 787-8 Dreamliner aircraft at a hangar at the Toronto Pearson International Airport in Mississauga, Ont., Thursday, February 9, 2017. Air Canada’s three Aeroplan credit card partners are updating the features of the airline’s main customer loyalty program for travellers.THE CANADIAN PRESS/Mark Blinch

Air Miles or cash back? How to manage your travel rewards during a pandemic

The good news is that even travel-focused loyalty programs have become more flexible in recent years

 

Backdropped by a poster with a European Union flag, a youth wearing a mask to help protect against the spread of coronavirus walks in Istanbul, Friday, Oct. 2, 2020. The European Union’s council has re-imposed a travel restriction on Canada as it battles a second wave of the COVID-19 pandemic. THE CANADIAN PRESS/AP/Emrah Gurel

EU reimposes travel restriction on Canada amid rising pandemic numbers

Canada, along with Georgia and Tunisia, were deleted from a list of countries from which travel had been allowed

Backdropped by a poster with a European Union flag, a youth wearing a mask to help protect against the spread of coronavirus walks in Istanbul, Friday, Oct. 2, 2020. The European Union’s council has re-imposed a travel restriction on Canada as it battles a second wave of the COVID-19 pandemic. THE CANADIAN PRESS/AP/Emrah Gurel
People check in at WestJet at Pearson International airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Westjet has announced that it will be laying off staff and cutting flights to some cities in Atlantic Canada. THE CANADIAN PRESS/Nathan Denette
People check in at WestJet at Pearson International airport during the COVID-19 pandemic in Toronto on Wednesday, Oct. 14, 2020. Westjet has announced that it will be laying off staff and cutting flights to some cities in Atlantic Canada. THE CANADIAN PRESS/Nathan Denette
A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. Regional airlines are demanding immediate action from Ottawa to prop up the beleaguered sector, but reject the idea of a federal stake in carriers. THE CANADIAN PRESS/Jonathan Hayward

VIDEO: Opposition parties demand passenger refunds as condition of any airline bailouts

Air Canada, WestJet have laid off or furloughed more than 30,000 employees since March

A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. Regional airlines are demanding immediate action from Ottawa to prop up the beleaguered sector, but reject the idea of a federal stake in carriers. THE CANADIAN PRESS/Jonathan Hayward
WestJet says it is indefinitely suspending operations to several east coast cities, as well as suspending operations between Toronto and Quebec City. A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S. on Monday, July 6, 2020. THE CANADIAN PRESS/Andrew Vaughan

WestJet cutting flights to Atlantic Canada, laying off staff

The airline is also suspending operations between Toronto and Quebec City

WestJet says it is indefinitely suspending operations to several east coast cities, as well as suspending operations between Toronto and Quebec City. A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S. on Monday, July 6, 2020. THE CANADIAN PRESS/Andrew Vaughan
A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S., Monday, July 6, 2020. WestJet Airlines Ltd. is now offering refunds to customers with European flights that it cancelled due to the COVID-19 pandemic. THE CANADIAN PRESS/Andrew Vaughan

WestJet offers refunds to passengers with cancelled European flights

WestJet is contacting guests with eligible flights who had already accepted travel credit

A WestJet flight from Calgary arrives at Halifax Stanfield International Airport in Enfield, N.S., Monday, July 6, 2020. WestJet Airlines Ltd. is now offering refunds to customers with European flights that it cancelled due to the COVID-19 pandemic. THE CANADIAN PRESS/Andrew Vaughan
A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. THE CANADIAN PRESS/Jonathan Hayward

Canadians filed more than 8,000 complaints about airlines to agency since March

Canadian airlines have typically offered flight credit valid for two years after they cancel a trip

A plane is silhouetted as it takes off from Vancouver International Airport in Richmond, B.C., Monday, May 13, 2019. The Canadian Transportation Agency says it has received more than 8,000 complaints about airlines since mid-March, an unprecedented figure for the five-and-a-half-month period. THE CANADIAN PRESS/Jonathan Hayward
This is the first time Air North has been named Best Airline in Canada by Travellers’ Choice. Photo via Air North.

Air North, Yukon’s Airline named Best Airline in Canada

Flying with Air North, passengers can expect memorable travel.

This is the first time Air North has been named Best Airline in Canada by Travellers’ Choice. Photo via Air North.
Canadian airlines accused of ignoring COVID precautions, denying refunds

Canadian airlines accused of ignoring COVID precautions, denying refunds

Canadian airlines accused of ignoring COVID precautions, denying refunds

Canadian airlines accused of ignoring COVID precautions, denying refunds
A new poll shows only 22 per cent of those surveyed said they’re comfortable getting aboard with no in-flight physical distancing, in a July 7, 2020 story. (Photo by THE CANADIAN PRESS)

Turbulence in Canadian opinion on airlines COVID-19 response: poll

22 per cent comfortable with no in-flight physical distancing

A new poll shows only 22 per cent of those surveyed said they’re comfortable getting aboard with no in-flight physical distancing, in a July 7, 2020 story. (Photo by THE CANADIAN PRESS)
US issues guidelines but no new rules for safe air travel

US issues guidelines but no new rules for safe air travel

US issues guidelines but no new rules for safe air travel

US issues guidelines but no new rules for safe air travel
Air Canada, WestJet to drop physical distancing policies as air travel ticks up

Air Canada, WestJet to drop physical distancing policies as air travel ticks up

Air Canada, WestJet to drop physical distancing policies as air travel ticks up

Air Canada, WestJet to drop physical distancing policies as air travel ticks up
Air travellers to be checked for fevers at Canadian airports

Air travellers to be checked for fevers at Canadian airports

Air travellers to be checked for fevers at Canadian airports

Air travellers to be checked for fevers at Canadian airports
An Air Canada check-in area is shown at Montreal-Pierre Elliott Trudeau International Airport, Saturday, May 16, 2020. Air Canada says it is bolstering its summer schedule, which nonetheless remains more than 50 per cent smaller than last year as the COVID-19 pandemic continues to pound the airline industry. THE CANADIAN PRESS/Graham Hughes

44% fewer passengers flew on Canadian airlines in March 2020 than in 2019

COVID-19 pandemic has hit airlines hard as travel remains low

An Air Canada check-in area is shown at Montreal-Pierre Elliott Trudeau International Airport, Saturday, May 16, 2020. Air Canada says it is bolstering its summer schedule, which nonetheless remains more than 50 per cent smaller than last year as the COVID-19 pandemic continues to pound the airline industry. THE CANADIAN PRESS/Graham Hughes
Air Canada will soon require all guests to have their temperature read, in a May 4, 2020 story. (Photo by THE CANADIAN PRESS)
Air Canada will soon require all guests to have their temperature read, in a May 4, 2020 story. (Photo by THE CANADIAN PRESS)
(Black Press Media)

WestJet lays off nearly 7,000 employees, cutting staff in half amid COVID-19 crisis

Calgary-based company the latest airline to be hit by layoffs

(Black Press Media)
Air Canada is laying off more than 5,000 flight attendants. (Photo by THE ASSOCIATED PRESS)

Thousands laid off as airlines struggle with COVID-19 cancellations, travel bans

Some airlines say they will hire back workers after the crisis subsides

Air Canada is laying off more than 5,000 flight attendants. (Photo by THE ASSOCIATED PRESS)
Flair Airlines CEO Jim Scott pictured at the Edmonton International Airport, in Edmonton Alta, on Thursday March 5, 2020. THE CANADIAN PRESS/Jason Franson

Canada’s airline duopoly leaves low-cost carriers and flyers feeling shut out

Canada has just three low-cost carriers: Flair, Swoop and Sunwing

Flair Airlines CEO Jim Scott pictured at the Edmonton International Airport, in Edmonton Alta, on Thursday March 5, 2020. THE CANADIAN PRESS/Jason Franson