A women walks past the new rebranding sign of Freedom Mobile in Toronto on Thursday, November 24, 2016. Freedom Mobile says about 15,000 customers were affected by a security breach in a new system before the problem was fixed on April 23. THE CANADIAN PRESS/Nathan Denette

Freedom Mobile hit by data breach, company says up to 15,000 customers affected

It said the breach affected customers at 17 retail stores who opened or changed accounts

Freedom Mobile confirmed Tuesday it had a data security breach from late March to late April, but the wireless carrier said only about 15,000 customers were affected — far fewer than an outside research firm’s estimate.

The Calgary-based company — which operates networks in Ontario, Alberta and British Columbia — was apparently warned of the breach by researchers at vpnMentor, which announced it to the press.

The vpnMentor report said two of its researchers, Noam Rotem and Ran Locar, had warned Freedom of their findings on April 17, 18 and 23 but didn’t get a response from the company until April 24.

“For ethical reasons, we didn’t download the database, so we don’t know exactly how many people were affected,” the blog said.

However, the blog was posted under the title “Report: Freedom Mobile Customer Data Breach Exposes 1.5 Million Customers” based on the assumption that hackers could access unencrypted data from all of Freedom’s customer base.

Freedom said in an emailed statement that “any reference to 1.5 million customers affected is inaccurate … “

The company said its investigation determined the breach began on March 25 and affected data processed by a new external third-party vendor, Apptium Technologies, that had been hired to streamline its retail customer support.

“The internal systems of Freedom Mobile or (parent) Shaw Communications were not compromised as part of this third-party vendor security exposure,” the company said in a statement.

It said the breach affected customers at 17 retail stores who opened or changed accounts as late as April 15 or made changes to opened accounts on April 16. It said the problem was fixed by April 23.

Freedom also said that it had found no evidence, as of Tuesday, that any data has been misused “and we are conducting a full forensic investigation to determine the full scope of impact.”

Valerie Lawton, of the federal privacy commissioner’s office, said in an email that it had received a breach report related to Freedom Mobile late Monday afternoon.

“Canada’s federal private sector privacy law, the Personal Information Protection and Electronic Documents Act (PIPEDA), includes confidentiality provisions and we don’t have further details to offer at this time,” Lawton said.

Under PIPEDA, which was most recently updated in November, private-sector organizations that control personal information must advise the privacy watchdog of breaches that pose a “real risk of significant harm” to individuals.

They must also notify affected individuals about the breaches and keep records.

READ MORE: Personal data of 34,000 medical marijuana patients accessed in data breach

READ MORE: 50 million Facebook accounts affected by security breach

However, the Canadian law — in contrast to the European Union’s year-old General Data Protection Regulation — provides more flexibility about when organizations inform the Office of the Privacy Commissioner.

Asked why it didn’t disclose close the leak sooner, the company said it took time to verify the legitimacy of the warning and verify details with its third-party vendor.

David Paddon, The Canadian Press


Like us on Facebook and follow us on Twitter.

Just Posted

Shots fired during Sylvan Lake and area crime spree

Sylvan Lake RCMP worked with other agencies to arrest four over the long weekend

Sylvan Lake family ‘humbled’ by support as son undergoes cancer treatment

Zane Baker was diagnosed with a brain tumour in 2017 and will now travel to Florida for treatment

Eckville Curling Rink vandalized

Earlier this year the Eckville Library was also vandalized with graffiti

Lacombe Minor Hockey wins Hockey Alberta Association of the Year Award

Skill development, commitment of volunteers and corporate sponsorship fuel success

Alberta RCMP shares tips for motorcycle safety month

Showing off does not pay off – but driving defensively does

VIDEO: Canadian breaks women’s world record for longest plank

Dana Glowacka, of Montreal, held a plank for four hours and 20 minutes

New poll suggests one-third don’t want politicians to wear religious symbols

Local politicians shouldn’t be allowed to wear hijabs, crucifixes or turbans on the job, survey suggests

Raptors fans far from home adjust plans to watch pivotal playoff game

Raptors currently lead the playoff series 3-2, and a win Saturday would vault them into NBA finals

Alberta NDP cries foul as Speaker Cooper names new legislature clerk

Shannon Dean will replace Merwan Saher as the clerk of the assembly effective immediately

‘Her life mattered:’ New trial ordered in death of Indigenous woman Cindy Gladue

In a 4-3 decision, Supreme Court said evidence about Cindy Gladue’s sexual history was mishandled

Emergency funds for High Level evacuees to start flowing by Monday

About 5,000 people in High Level and surrounding communities have been out of their homes for a week

Five takeaways from the Court of Appeal ruling on B.C.’s pipeline law

It’s unclear how many tools are left in B.C.’s toolbox to fight the project

No-vote option: Alberta legislature changing rules to allow MLAs to abstain

The changes are expected to pass, given that Kenney’s party has a majority of seats

Scheer says it would take Conservatives five years to balance budget

Scheeraccused the Liberal government of spending $79.5 billion of previously unbudgeted funds

Most Read