(Unsplash)

CRTC to bring in ‘code of conduct’ for internet providers

New code will protect customers against high bills, allow for cancellations

Canada’s internet providers will soon have to abide by a code of conduct brought in by the country’s telecommunication regulator.

The Canadian Radio-television and Telecommunications Commission (CRTC) announced Wednesday that the new code will protect users against unexpectedly high bills and help negotiate with internet providers.

The code, which comes into effect Jan. 31, 2020, will enforce easy to understand contracts and policies around service calls, outages, security deposits and disconnections.

It will force internet providers to give clearer information about prices, including limited time and promotion discounts.

The new rules will bring in mandatory “bill shock protection” and notify customers when they reach their data limits and allow users to cancel contracts within 45 days of purchasing with no fees.

READ MORE: CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

READ MORE: Mistakes on mobile, internet and TV bills is No. 1 issue on tally by ombudsman


Like us on Facebook and follow us on Twitter.

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

76 new cases of COVID-19 reported Thursday

Active cases at 1,036, 10,713 recovered cases

Alberta RCMP launch online crime reporting

Select property crimes can now be reported online through the province-wide initiative

COVID-19 tests urged for all teachers and school staff

121 new cases Wednesday, active cases up to 1,040

Two-night fundraiser supports Sylvan Lake family after parent death

Billy Cooney, owner of Cooney Creek Plumbing and Heating, died July 25 after a dirt bike accident

Sylvan Lake Community Partners reorganizes to better serve clients

The facility was thoroughly cleaned and reorganized during its shutdown due to COVID-19

Charges likely in fatal attack at central Alberta medical clinic: RCMP

A vigil was held Monday night to mourn the victim

Wetaskiwin Regional Public Schools receive grant from Indigo Love of Reading Foundation.

WRPS has received $15,975 from the Indigo Love of Reading Foundation.

Three people drown at Crescent Falls

Rocky Mountain House RCMP say the incident occurred Tuesday

Feds seeking private consultant to design firearm buyback program

The ban covers some 1,500 models and variants of what the government considers assault-style weapons

Face masks for teachers can impact learning on young children, experts say

Face coverings, mandatory in most indoor public places across the province, can help limit the spread of COVID-19

New Tory leader must build a strong team in Commons and for the campaign: Scheer

Scheer marked his final day in the House of Commons today as leader of the Opposition

Man accused of killing Red Deer doctor says he does not remember attack

Appearing before a judge, Deng Mabiour, 54, rambled about being sick and needing a doctor

Deaths feared after train derails amid storms in Scotland

Stonehaven is on the line for passenger trains linking Aberdeen with the cities of Edinburgh and Glasgow

Man, 54, charged in connection with fatal attack of Red Deer doctor

Doctor was killed in his walk-in clinic on Monday

Most Read