Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

The tail of an Air Canada Boeing 787-8 Dreamliner aircraft is seen at a hangar at the Toronto Pearson International Airport in Mississauga, Ont. (THE CANADIAN PRESS/Mark Blinch)

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

READ MORE: Air Canada, WestJet expected to take financial hit from 737 Max 8 ban

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Natalie Schachar, The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

Sylvan Lake replaces Jaws for even bigger shark at Jaws at the Lake Series

“The Meg” will play during this year’s event on Aug. 4 with a start time planned for 9 p.m.

Eckville area author gets publishing debut

Barbie Band-Aid by Lillian White is a collection of short stories about being an oil field medic

B.C. journalist named PPC candidate for Red Deer-Lacombe

Laura-Lynn Thompson is running against Blaine Calkins in the federal election this October

Eckville fire chief advises wildfire prevention

Eckville Fire District Chief Stuart Carde provides easy tips to help prevent wildfires

First Sylvan Lake pot shop to open Saturday

Valhalla Cannabis will open on July 27 at 10 a.m. after eight months in limbo

VIDEO: Calgary, Flames agree to terms on new NHL arena

The proposed 19,000-seat facility would replace the Saddledome at an estimated cost of $550 million

VIDEO: Missing teens named as suspects in three northern B.C. killings

Kam McLeod and Bryer Schmegelsky are wanted in the deaths of Lucas Fowler, Chynna Deese, unknown man

Alberta ahead of average tornado count at 17 so far this year

The province’s average over the past 30 years has been 12 tornadoes per year

The Beaverton’s sharp satire thrives in polarized political climate

Canadian TV series’ third season to air Tuesday on CTV after “The Amazing Race Canada”

VIDEO: Bystander training gains traction as tool to prevent sexual harassment, violence

Julia Gartley was sexually assaulted after an event, and no one stepped in to help

Sexual assaults, extortion on the rise even as crime rates stay low: Stats Canada

Rates of police-reported sexual assault rose for the fourth year in a row

A year later, ceremony commemorates victims of the Danforth shooting

It’s the one-year anniversary of when a man opened fire along the bustling street before shooting and killing himself

Ottawa fights planned class action against RCMP for bullying, intimidation

The current case is more general, applying to employees, including men, who worked for the RCMP

Alberta judge denies B.C.’s bid to block ‘Turn Off the Taps’ bill

He said the proper venue for the disagreement is Federal Court

Most Read